at all.Brinks Customer Care Service Toll-Free Phone Numbers Brinks Customer Support Helpline Number- 80īrinks Helpline Number for Media Inquiries- 80īrinks Email Address- Email Address for Media Inquiries- Email Address for Marketing Inquiries- Website- Brinksīrinks is an American based organization which provides the protection and security services for pharmaceuticals, jewelry industries, financial institutions, diamond, mines, retailers and other various government agencies and commercial operations. DO NOT USE these people! They don't care about you. I can think of no other institution, other than San Diego County, that treats people this badly. They have no concept of customer service. I'd give these guys zero stars if that was a thing. Meantime, because AT&T got uninstalled, I can't do ANYthing remotely, and I'm naked. I called the number they gave me for "advocacy," and got put on hold for 10 minutes.Īt least with THIS lady, she let me cancel my contract (effective when they get their equipment back), because now they supposedly can't come out until the end of November. They also sent me an email saying that I could have an appointment in mid-October. ![]() I called back on the 27th, and was told I'd have to wait for an appointment. I called on the 26th (Monday), and was told they'd put in a trouble ticket. The guy from India that answered the call told me they'd resume in 72 hours max. In addition, users can access all their smart-home tech 24/7 through the Brinks Home mobile app. Users can pair their security systems to work with Alexa, Google Assistant or Siri. What home automation features come with Brinks Home?īrinks’ Smart Security systems can be paired with smart-home devices such as smart lights, locks and thermostats. If you cancel a Brinks contract after the trial period, you will still have to pay your balance in full. For the Smart Security systems, you also get a 30-day trial period. The Nest Secure system is month-to-month and can be canceled whenever you like however, after the 30-day period, you won’t be able to return your equipment for a refund. The benefit of having a wireless, DIY system is that it’s easy to take down and set up if you’re relocating. You can still use your system if you move. What if I move homes? Can I still use my system? ![]() If you have a more complex piece of technology you’d like to install, Brinks can put you in touch with a technician for professional installation. All you have to do is unpack the box Brinks sends you, put the devices in the correct spots, plug them in and activate the system. Professional installation is required for the camera.ĭo I have to install my Brinks system myself?īrinks makes its systems easy to install yourself. ![]() Monitoring services are $49.99 per month. Smart Security Ultimate: For $699, the Smart Security Ultimate package comes with everything in the Essential and Complete packages plus an extra door sensor and an outdoor camera.Monitoring service with this plan costs $44.99 per month. Smart Security Complete: For $349, the Smart Security Complete package comes with everything in the Essential plan plus a doorbell camera.This system is designed for DIY installation. Monitoring services are $39.99 per month. Smart Security Essential: For $199, the Smart Security Essential package includes a control panel, wireless motion detector, two door sensors, a yard sign and window stickers.Brinks offers an industry-standard 36-month contract. The entire system is wireless, so no drilling is involved. You can install a system yourself or request professional setup for a fee. Brinks Home Security has three professionally monitored security systems: Smart Security Essential, Smart Security Complete and Smart Security Ultimate.
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